Welcome to Zivah Noor

We want your shopping experience to feel simple, honest, and worry free. Here is everything you need to know about how we work.

Shipping and Delivery

We currently deliver only within Pakistan. Orders are usually processed within a couple of days and delivered within a standard timeframe depending on your city. Once your order ships, you will receive tracking details so you can follow it along the way. If there is any delay, our team will keep you informed.

Payment Methods

We accept both Cash on Delivery and online payments, so you can choose whatever feels easiest for you. All online transactions are processed securely, and your payment details are never stored by us.

Order Cancellation

You can cancel your order before it has been dispatched by reaching out to our support team with your order number. Once an order has been shipped, it can no longer be cancelled, though you are welcome to return or exchange it once it arrives, following our returns policy below.

Sizing and Fit Guide

Since we specialize in shalwar qameez suits, getting the fit right matters to us. Each product page includes detailed measurements to help you choose the correct size. If you are ever unsure, our team is happy to help you pick the right fit before you order, so exchanges due to sizing are rare and easy to avoid.

Exchanges and Returns

You have 10 days from the date of delivery to request an exchange or return. To be eligible, the suit must be unworn, unwashed, and in its original condition with all tags attached. This applies to sale and discounted items as well, under the same terms as full priced pieces.
Returns and exchanges are completely free. We cover the cost of pickup, so you will never be charged for sending an item back.
Once we receive your request, our team will arrange a free pickup from your address. After the suit passes a quick quality check, you can choose to receive your refund through your original payment method or as store credit, whichever suits you best.

Quality Guarantee

Every suit goes through a quality check before it leaves our warehouse. If something still reaches you with a defect, damage, or is simply the wrong item, we will replace it or refund you in full at no cost, even if it falls slightly outside the usual 10 day window.

Privacy and Data

Your trust matters to us. We only collect the information needed to process your order, such as your name, address, and contact details. We never sell or share your personal information with third parties for marketing purposes. Your data is used solely to serve you better and improve your experience with us.

Terms of Use

By shopping with Zivah Noor, you agree to provide accurate information when placing an order and to use our website for genuine purchases only. All content, designs, and images on our website belong to Zivah Noor and may not be copied or reused without permission. We reserve the right to update our policies from time to time to continue serving our customers fairly and transparently.